6.0 SATISFACTION GUARANTEED AND RETURN OF SALES AIDS
offers a one hundred percent (100%) ninety-day money back guarantee for all customers. If a Customer purchased a product or service and is not satisfied with the product or service, the Customer may request a refund from their associate. If you are not 100% satisfied with our products, you may return the items for a refund if neither you nor we have terminated the Agreement and the products or services were purchased within twelve (12) months and remain in resalable condition. The refund shall be ninety percent (90%) of the purchase price. Shipping and handling charges incurred will not be refunded. Upon cancellation of the Agreement, the associate may return all generic sales aids purchased within one (1) year from the date of cancellation for a refund if he or she is unable to sell or use the merchandise. An associate may only return sales aids he or she personally purchased from the Company under his or her associate Identification Number, and which are in Resalable condition. Any custom orders of printed sales aids (i.e. business cards, brochures, etc.) whereon the Associate’s contact information is imbedded or hard printed, or has been added by the Associate, are not able to be returned in resalable condition thus are nonrefundable. Upon Anovite’s receipt of the products and sales aids, the associate will be reimbursed eighty percent (80%) of the net cost of the original purchase price(s), less shipping and handling charges. If the purchases were made through a credit card, the refund will be credited back to the same credit card account. The Company shall deduct from the reimbursement paid to the associate any commissions, bonuses, rebates or other incentives received by the associate which were associated with the merchandise that is returned. Refused Products: If you order products and then refuse delivery, your order is subject to other procedures for returns herein and you will be charged for the return shipping costs.
6.1 RETURN PROCESS
A. All returns, whether by a Customer, or associate, must be made as follows:
- Obtain Return Merchandise Authorization (“RMA”) from Anovite;
- Ship items to the address provided by Anovite Customer service when you are given your RMA.
- Provide a copy of the invoice with the returned products or service. Such invoice must reference the RMA and include the reason for the return.
- Ship back product in manufacturer’s box exactly as it was delivered
B. All returns must be shipped to Anovite pre-paid, as Anovite does not accept shipping collect packages. Anovite recommends shipping returned product by UPS or FedEx with tracking and insurance as risk of loss or damage in shipping of the returned product shall be borne solely by the Customer, or associate. If returned product is not received at Anovite Distribution Center, it is the responsibility of the Customer, or associate to trace the shipment and no credit will be applied. C. The return of $500 or more of products accompanied by a request for a refund within a calendar year, by an associate, may constitute grounds for involuntary termination.